CLIENT OVERVIEW
Our client, headquartered in the Netherlands, specializes in sustainable micro-mobility solutions. Since 2018, they have managed extensive fleets of Light Electric Vehicles (LEVs), including e-bikes and cargo bikes, providing advanced maintenance and fleet management to promote environmentally-friendly urban transportation. With a rapidly growing customer base across various European cities, their commitment to sustainability and innovative urban transportation solutions positions them as leaders in the green mobility sector.
THE CHALLENGE
The client required an advanced field service platform capable of integrating extensive real-time IoT data to enable proactive fleet maintenance. Managing thousands of vehicles with diverse maintenance needs and effectively coordinating with external partners demanded a robust, scalable, and intelligent solution. Additionally, they faced challenges in accurately forecasting vehicle maintenance and efficiently managing resources, leading to unnecessary downtime and increased operational costs.
OUR SOLUTION
We implemented a Salesforce Field Service solution, fully integrated with IoT capabilities, enabling real-time data processing and predictive maintenance for the client’s LEV fleet. Our solution addressed the client’s key challenges by creating an intelligent, centralized system that enhanced efficiency, accuracy, and partner collaboration.
KEY FEATURES
- Real-Time IoT Integration
IoT devices on each vehicle capture data (e.g., location, speed, g-force) every five seconds, generating billions of data points annually. Our solution processes this data in real-time, enabling predictive maintenance and significantly reducing downtime.
- Collaborative Partner Platform
External partners interact directly with the platform—logging issues, scheduling maintenance, and tracking asset performance—improving communication and service efficiency. Partners can view real-time updates on tasks, simplifying coordination and reducing manual communication errors.
Comprehensive Asset & Parts Management
A sophisticated inventory management system was implemented to accommodate various vehicle models, ensuring accurate parts management, cost tracking, and automated billing. This system streamlined inventory replenishment processes, reduced stock discrepancies, and enhanced financial oversight.
Operational Analytics
Enhanced Salesforce CRM Analytics provided detailed insights into resolution times, travel efficiency, route optimization, and technician utilization, empowering the client with strategic operational insights. Management can quickly identify performance trends, allocate resources more effectively, and proactively address service bottlenecks.
THE RESULTS
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Achieved proactive maintenance, significantly reducing fleet downtime and improving service reliability.
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Improved partner collaboration through streamlined, transparent processes, resulting in faster issue resolution.
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Enhanced operational visibility with advanced analytics, improving resource allocation and decision-making, leading to cost savings.
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Automated billing and parts management, increasing accuracy and reducing administrative overhead, enabling teams to focus more on core maintenance tasks.
WHY IT MATTERS
This case demonstrates our expertise in delivering sophisticated, integrated field service solutions that leverage IoT and data analytics, providing substantial operational efficiencies and competitive advantage for sustainable mobility providers. It highlights our ability to handle complex data integrations, streamline operational workflows, and drive significant improvements in maintenance efficiency, reliability, and cost-effectiveness for our clients.
