Successful Implementation of One Touch Switch Integration

Case Studies

CLIENT OVERVIEW Our client, a prominent broadband provider, aimed to implement the One Touch Switch (OTS) solution—an industry-mandated integration designed to simplify the transfer of broadband services between providers. This complex initiative involved detailed coordination and secure data exchange across multiple telecom providers, posing significant execution challenges. THE CHALLENGE The implementation required precise coordination, integrating…

Transformative Field Service & Order Management Implementation for Fibre Broadband Provider

Case Studies

CLIENT OVERVIEW Our client, a leading fibre broadband provider in central London, delivers high-speed internet services to thousands of homes and businesses. The company faced significant operational challenges, including lengthy order delivery times and low success rates for field service jobs, negatively impacting customer satisfaction and profitability. THE CHALLENGE The client needed a robust solution…

IoT-Integrated Field Service Platform for Sustainable Mobility Provider

Case Studies

CLIENT OVERVIEW Our client, headquartered in the Netherlands, specializes in sustainable micro-mobility solutions. Since 2018, they have managed extensive fleets of Light Electric Vehicles (LEVs), including e-bikes and cargo bikes, providing advanced maintenance and fleet management to promote environmentally-friendly urban transportation. With a rapidly growing customer base across various European cities, their commitment to sustainability…

Streamlining a Fragmented & Heavily Customised Org.

Case Studies

Our client provides subscription-based services for data analysis, meteorological consulting and real-time weather forecasting. They are an independent source that helps their customers feed, fuel and protect the world. We partnered with our client to perform a Salesforce Org Health Check on an existing Sales & Service Cloud implementation. The Org had become fragmented from…

Empowering a leading investment management firm

Case Studies

A pure-play sustainable investment manager with $36 billion AUM, our client plays a pioneering role in the development of sustainability and environmental, social and governance (ESG) investing. Our teams were responsible for overhauling an existing Salesforce Sales Cloud implementation that did not meet business requirements and expectations. We built long-term, strategic roadmaps with the clients…